At TheGlamhaux.com, we are committed to ensuring your satisfaction with every purchase. If you're not completely happy with your order, we offer a simple and clear refund process. Please review our policy below:

 

 

1. Returns and Refunds

• Products: If you’re not satisfied with your purchase, you may request a refund or exchange within 30 days of receiving your order. To qualify, items must be unused, in their original packaging, and in resalable condition.

• Services: For services (e.g., treatments, consultations), refunds are assessed on a case-by-case basis. If you’re dissatisfied, please reach out to us within 7 days of your appointment for assistance.

 

 

2. How to Request a Refund

To request a refund or exchange:

1. Contact our customer support team within the return period.

2. Provide your order number, the reason for the return or refund, and any relevant details.

3. Follow the instructions provided by our team for returning the product, if applicable.

 

 

3. Non-Refundable Items

Certain products, such as opened skincare items, perishable goods, or personalized products, may not be eligible for a refund. Please check the product details before purchasing.

 

 

4. Refund Processing

Once your return is received and inspected, we will process your refund. Refunds will be issued to the original payment method within 7–10 business days. Please note that shipping fees are non-refundable unless the return is due to our error.

 

 

5. Shipping Costs

The customer is responsible for return shipping costs unless the return is due to a defective product or our error.

 

 

6. Exchanges

If you wish to exchange an item, please contact us to arrange a replacement. Exchanges are subject to product availability.

 

 

7. Customer Support

For any questions or assistance regarding refunds or returns, please contact our customer support team.

Thank you for choosing TheGlamhaux.com! We are here to ensure you have the best experience possible.

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